If it's your first time or 100th time at Special Kids, we want to be clear and open about what you can expect when you walk in our doors. We are here to serve, and our staff aims to care for you and your child each time you are here. Below are a few Frequently Asked Questions that will help you as you prepare for your visit.

How long will it take for my child to start services?

The amount of time it takes to begin services will depend on your particular situation and need. Insurance verification, communication with your referring provider, and any waitlist we may have for your referred service can all influence wait times.

How long will my child need to come to Special Kids?

Every child and situation is unique, so the length of time a family attends Special Kids varies greatly.

How long will my child's therapy appointment last?

Our therapists treat in reserved 45-minute sessions which includes time for parent education.

Do I go back with my child in the therapy session? Do both parents need to come?

One parent is needed for the first therapy evaluation, but both parents are welcome to attend. For all other therapy sessions, parents are welcome to watch the therapy session, but in general, it is not encouraged. Most children see better progress and have more focus on the session when parents are not present. If a parent's presence is helpful for the session, the therapist will ask the parent to come back for the appointment.

Can siblings come to the therapy session?

No. Please plan any childcare needed in advance.

Does my child need to wear anything specific to therapy?

Please dress your child in comfortable clothing. Your child might be on a scooter board, on the playground, riding a bicycle, etc. Please keep this in mind when choosing clothing (i.e. dresses and skirts for girls are generally not a good idea.) And the same applies for shoes. Choose shoes that are comfortable for walking, running, and climbing. Also, occupational therapy may have your child working on tying shoe strings, so wearing shoes with laces is a good idea. 

How will my child's pediatrician know what is going on in therapy?

Our therapists submit routine progress reports to your provider for signature.

Questions? please give us a call at 615.809.2632.

Special Kids is a ministry existing to serve Jesus Christ by caring for His children. Because serving is our first priority, we are here to work with each and every family that comes through our doors. To ask about the specifics of your insurance or our payment options, please contact our office at 615.809.2632 ext. 5. We are here to work with you and, most importantly, see that your child receives the therapy & nursing care he or she needs.

INSURANCE

If you are covered by insurance, Special Kids will work with your plan to verify coverage before beginning services.

Copay/Co-insurance: Traditional insurance health plans include a copay, and Special Kids will notify you what your particular copay may be.

Deductible: A deductible is the total amount you pay per year before your insurance begins to pay for services. Newer health insurance plans such as High Deductible Health Plans may have a larger deductible you must reach before your insurance pays for treatment. Once your insurance is verified, Special Kids will be able to confirm your yearly deductible amount and what each visit will cost towards that deductible.

Is my form of insurance accepted? Is my form of TennCare accepted?

Special Kids is a participating provider with most insurance companies including TennCare MCOs.  Feel free to contact our billing specialist at 615.809.2632 option 5 with specific questions. For insurances that are not in-network, Special Kids is able to file a family's out-of-network benefits.

NO INSURANCE

For patients that have little or no insurance coverage, Special Kids offers a private pay option based on three factors. 1.) Your household income.  2.) The number of children living in your household.  3.) The number of services a week your child will need from Special Kids. Payment plans may also be arranged during the initial visit.